TAKE IT BACK AUTO DETAIL

BOOKING & SERVICE POLICY

Our goal is simple: show up prepared, respect your time and your vehicle, and make sure you know what to expect before the work begins.

By scheduling an appointment with Take It Back Auto Detail, you agree to the following booking and service policies.

APPOINTMENT DEPOSITS

A 20% appointment deposit is required to reserve your appointment.

Your deposit is applied toward your final service total it is not an additional fee.

The remaining balance is due upon completion of your service.

RESCHEDULING & CANCELLATIONS

Plans change. If you need to move or cancel your appointment, please provide at least 24 hours' notice.

With at least 24 hours' notice, your deposit can be transferred to a rescheduled appointment.

Cancellations or rescheduling with less than 24 hours' notice may result in your deposit being forfeited.

No-shows will result in forfeiture of the appointment deposit.

WEATHER & TAKE IT BACK RESCHEDULING

Because Take It Back is a mobile service, weather or other conditions can occasionally make it unsafe or impractical to complete your service properly.

If we need to reschedule your appointment, your deposit will transfer to the new date.

If a suitable new date cannot be arranged, your deposit will be refunded.

VEHICLE CONDITION & SERVICE QUALIFICATION

Your service is based on the actual condition of your vehicle, not simply the option selected online.

Maintain is designed for vehicles already in good, regularly cared-for condition.

Reset is designed for average daily-driven vehicles that have fallen behind and require deeper cleaning.

Restoration addresses specific conditions that require corrective work beyond normal cleaning.

If we determine that your vehicle requires a different level of care than originally booked, we'll explain what we see and discuss your options before performing additional paid work.

PRICING & ADDITIONAL WORK

Published pricing assumes the vehicle falls within the normal condition and scope of the selected service.

Excessive preparation, severe contamination, Restoration work, or conditions outside the selected service may require additional time and affect pricing.

No additional paid work will be performed without your approval.

PERSONAL BELONGINGS & EXCESSIVE PREPARATION

Please remove important, valuable, or sensitive personal belongings before your appointment.

We can work around reasonable everyday items. However, excessive belongings, trash, work debris, or other material that must be removed before the actual service can begin may require additional preparation time and charges.

If additional preparation is required, we'll let you know before proceeding.

VEHICLE ACCESS & APPOINTMENT TIME

Please make sure your vehicle is accessible at the scheduled appointment time and that there is sufficient space for us to safely perform the service.

If you won't be present, please arrange vehicle access with us beforehand.

We allow a 15-minute grace period for vehicle access.

If we're unable to access the vehicle after that period, we may need to shorten or reschedule the appointment depending on whether the service can still be completed properly.

If the appointment cannot proceed because the vehicle is inaccessible, it may be treated as a late cancellation and the deposit may be forfeited.

SERVICE TIMES

Service durations shown online are estimates, not guaranteed completion times.

Vehicle size, condition, weather, accessibility and the work required can affect the actual service time.

Our priority is completing the agreed service properly rather than rushing to meet an exact completion time.

RESTORATION RESULTS

Restoration is designed to safely improve or correct specific problems that normal cleaning cannot adequately resolve.

This may include water spots, severe staining, excessive embedded pet hair or sand, oxidized headlights, faded trim, abnormal contamination, paint defects, persistent odors and other corrective work.

Results depend on factors including the material, severity, age of the condition, previous damage and how safely the affected surface responds.

Because of this, complete removal or a perfect result cannot always be guaranteed.

We'll communicate realistic expectations and seek your approval before escalating corrective work.

AFTER-SERVICE CONCERNS

If something about your completed service doesn't look right, please contact us as soon as reasonably possible.

We want the opportunity to inspect the concern, understand what happened and determine the appropriate next step.

RESPECT THE VEHICLE. RESPECT THE TIME. DO THE WORK RIGHT.

TAKE IT BACK AUTO DETAIL

Clean. Restore. Maintain.